“Coming together is a beginning; keeping together is progress; working together is success.” – Henry Ford
We Integrate with existing systems
We believe in Integration and aim to be the most flexible & extensible field service management application on the market.
There are many Field service management applications that claim to offer a CRM or accounting or many other neat features.
WE respect what others have done , there are many awesome systems out there that are great at what they do (Just like us !)
We don’t claim to be a “replacement” for a CRM or an accounting software , we will complement them & extend them to your technicians mobile phones.
- Gravity Payments
These integrations are supported out of the box , there are many more that can be easily configured using our API
We provide an API that will allow you to integrate to ANY system on your end. It is a standard SOAP API that will allow you interact with almost all modules of the Easyf6 Application.
Customers have used our API todo some interesting things with existing CRM / ERP systems.
API Integration Story
A customer in the Retail Tech Support space was running a large organization of 200 + Technicians & they had a call centre staff that was managing day to day work on a home grown CRM system.
The customer wanted to implement Easyf6 but they were not in a position to undertake the change & training overhead of switching systems.
We provided our API & with some help from our engineers the customer was able achieve a seamless integration into their CRM
The process is as follows
- Agent logs into Customer CRM System & creates a ticket based on an incoming customer call
- With the customer address the CRM calls the Easyf6 API to request a list of nearest technicians
- We provide a list back with Tech names sorted for distance , skill & availability
- This list is shown as pop out on the CRM , the agent selects a technician & completes the ticket
- Ticket flows through our app & a push notification takes it to the Technicians phone in an instant
When the Technician makes a change on the phone we notifiy the CRM with a call back URL , the CRM then requests us to provide the details of the update & in an instant both the systems are in sync
This integration has saved an immense amount of time & money for the customer & thier efficiency has increased signficantly
For questions & to discuss possible Integration options please email [email protected]