Customer Profile – Unique Relocation | Toronto, Canada
A Relocation company in Toronto, Canada with 19 Trucks providing moving services in the GTA and 6 surrounding cities. They specialize in short notice relocation jobs.
Unique relocation was struggling with managing team schedules & meeting customer expectations of timely moves. They had no way of tracking payments & ensuring that customers were notified in case the truck was late.
Easyf6 – The solution
- We stepped in and deployed the Easyf6 field service software solution where now all movers have the application on their iPhone / Android device
- Dispatch knows EXACTLY where the truck is & the days schedule for each mover
- The system automatically calculates proximity & schedule to assign the move to the right truck & the customer can get an accurate appointment right over the phone
- Movers can send out invoices directly to the customer from their phones & Record payments
Easyf6 – The Results
- Average call time per customer with dispatch down by 55%
- Moves per day week truck increased by 17%
- Customer satisfaction up due to the regular updates sent directly by the system
- Management has full financial visibility on a daily basis
EasyF6 has made us more profitableWe can track & report on our business in ways we never imagined. We were amazed to see our revenue distributed by cities , it helped us focus our marketing efforts in the right areas. Day to day business management is a breeze, it connects to our CRM system and we now have only 1 dispatcher to handle 19 trucks in 6 cities. We setup workflows that all trucks follow step by step It has helped us cut cost & increase profitability – I would recommend this software to any service company that has staff in the field