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| Cool features of KumoTeam |
What’s in it for me? |
| Live Map view of the entire team |
- Know where your staff is 100% of the time
- Send the closest person & save gas
- React to urgent requests first
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| Instant Location Updates & Status |
- Know who is working at a job and who will be available instantly
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| Real Time Team schedule |
- Easy to understand view of your entire company’s schedule
- Assign jobs seamlessly based on availability
- Schedule syncs automatically to the Tech’s phone
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| Custom Job PDF |
- A custom formatted job card that can be printed/emailed to a customer
- Your logo/branding & all the data you want to show
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| Real Time Activity Alerts |
- Did some one change an invoice> Did a payment come in? Was a job completed?
- Know everything instantly in real time!
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| Real Time Financials / Job data |
- How many jobs were booked today? How many completed?
- How much invoicing did we do this week?
- What is this month’s collection money?
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| Handle request by Make / Model |
- Map jobs by make & model of products that need to be serviced
- 1000’s of brands supported
- Customize your own list
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| Handle warranties |
- Integrate with OEM warranty services
- Instantly see if a product is in warranty or not
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| Multiple Job Categories |
- Installation? Service? Repair?
- Segregate incoming job types for different workflows & billing
- Track & report on all categories
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| Track Ad Sources |
- POWER
- Know which ad source brings you the most money per call
- Track revenue from all your ad sources
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| Multiple Technician Skills |
- Track skill types & levels for all your technicians
- Send the best suited technician for the job
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| Mini CRM to Track Clients |
- Client Contacts
- Job History
- Feedback
- 5-star rating system highlights your top clients
- Connected web forms take jobs directly from any website
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| Customer Surveys |
- Simple 3 question survey automatically sent to your customers
- Results mapped to technician & customer records
- Instantly track customer satisfaction levels
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| 3rd Party Integration Ready |
- Already have a CRM ? Ticketing system ? ERP ?
- We integrated instantly with most systems
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| Call Tracking Integration |
- POWER
- Use custom 800 numbers on ads ?
- We will track those calls for you automatically!
- Just watch the reporting fill out automatically
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| Website Integration |
- Allow your website visitors to create a job request
- Integrate with any website in less than 20 minutes
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| Multiple Assignment Modes |
- Force assign job to a single technician
- Send jobs to multiple techs on a first come first serve basis
- Maximum pending job cut off
- Track technician timings & vacation days
- Full control!
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| NOC Large Map view |
- Split screen large map view of your complete team
- Control your staff right from the map
- Put it on a big screen TV
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| Highly Secure SaaS Application |
- POWER
- No Hardware/Software cost
- Instant setup
- Full control over your data
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| Android / iOS Clients |
- No need for new expensive hardware
- Goes on technician’s existing phone
- Very low data usage
- 3G not needed
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| Detailed Job Searches & Listing |
- Search & filter jobs based on all the parameters
- Allow different users to handle certain jobs by status
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| Instant Job Notes |
- Instantly communicate with the tech by sharing notes
- Notes sit on the job record
- Tech can also share a photo of a complex problem/warranty card with the dispatcher
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| Detailed Invoice Searches & Listing |
- Search & filter invoices based on all the parameters
- Allow different users to handle certain invoices by status (Tech will create an invoice & accounts will collect on it.)
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| Instant Invoicing / Send to Customer |
- Custom formatted PDF invoice with your logo & tax information sent to customer
- Sends invoice instantly as soon as technician creates it on the phone
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| Online Payments (Email/Swipe) |
- POWER
- Customer can pay the invoice online using Credit card / PayPal
- Swiper Integration to allow technician to instantly swipe the customer’s credit card
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| Intelligent Reporting |
- There is so much hidden in your data, you will be amazed
- KumoTeam gives you hard facts to drive IMMEDIATE profits in your business
- Cut costs & increase revenue based on real data real time
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| Fully configurable control EVERYTHING |
- Tailor made software for your business
- You have a unique workflow & we will support it
- Want to know what 1000’s of other service companies do? We will help you.
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| Fully Integrated Website! |
- Your customers can book their own appointments!
- Web & Mobile Friendly
- SEO friendly website
- Google Analytics
- Blog
- Full CMS System to manage your own site
- LAUNCH within 2 hours
- Industry focused templates
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