Field Force Management Application
Mobility is a part of the workers employed by various organizations that are engaged in appliance repair or plumbing or HVAC etc. With the increasing competitiveness in the market, every organization wants to remain ahead in customer satisfaction. The customers play an important role in deciding the growth and expansion of the organization. Such service organizations really need a handy tool that would help them in monitoring their field staff’s movements and productivity. It also will help them in providing faster and efficient service to the customers.
Easyf6 is the right response to all those service companies that are looking for software which would help them in monitoring their field staff and also provide them with inputs that will increase the productivity. This is a Mobile SaaS (Software as Service) application that is both affordable and easy to use. It helps in managing the field force and automates the work flow.
application works on three levels – for the service company, for the service technician and for the customer. If we talk about the service company, this application has multiple benefits. The management is always aware about the whereabouts of their employees; can send any worker to the site in lesser time and can attend the urgent request first. software would also help the company in maintaining real time schedules and activity alerts. It can automatically sync the schedules with the technician’s phone. The business can also have instant information about the completion of the job and also the bills that have been paid. Easyf6 software also helps in tracking the marketing aspect of the organization. It can have information about the source which is bringing in the most money as also the revenue from the ad sources. The software also tells about the cities or the zip codes that are most profitable.
Secondly, Easyf6 application also helps the technicians in the field. There is no need for them to call up the office for their jobs; they get it on their phones along with the full details and customer history. It also provides with the directions to the customer’s place, photos and full description. This application saves the technician from carrying scribble pad everywhere; going paperless is the new mantra. Everything is stored in the phone and can be shared instantly. Using this software, the technicians can order the spare parts from anywhere anytime and can also notify the customers as soon as the spares arrive. It can be learnt in 10 minutes and started in the next 10 minutes without using any new hardware.
Customers too benefit from the Easyf6 software. They do not have to keep waiting for the technician; they get a confirmed time that is both texted and emailed to them. Or if the technician is going to be late, the same information can be transferred to them. The customers can also know exactly how far the workers are from their place. With Easyf6 software, the client can directly swipe their card on the technician’s phone and pay the invoices online. This software is also one of the best methods to get customer feedback with full assurance that the company sees it and that it goes to the technician’s record.
Field Force Management App – Easyf6 (A Job Scheduling SaaS Application)
Field force management is one of the biggest challenges that are faced by the service companies. It is extremely difficult to monitor the productivity and performance of the field staff especially in cases when they are on the move. Efficient and prompt services are always a delight for the customers. And if it is the field service management application that we are talking about then it needs to be Easyf6 application. The growth and expansion of any company depends on the satisfaction and approval of its customers. The Easyf6 software is one such application which is extremely customer friendly.
Easyf6 application helps the customer in many aspects. It can be used to get a preferred appointment without the dilly dallying between days and time. If it’s a given time and a fixed date then the customer is sure to get the services on that date at that time. This surely removes the pain of waiting for the technician. Best thing about this application is that the customers get appointment time texted and emailed to them. Moreover if the technician is going to be late or absent for the work, the customer immediately gets this information which in turn saves a lot of time and energy. What could be better than getting the latest info at hand!!!
This software helps in a smooth workflow which guarantees that the technicians have to follow the work process to the T which in fact leads to better performance and customer approval. This application has made things easy for the clients as in they can know the exact distance where the technicians are and can schedule their time accordingly.
Easyf6 application makes life easier for the clients as they can pay their bills online by directly swiping their card on the technician’s phone. This saves both time and efforts and also the long sending and resending of the invoices between the company and the client which can be at times very frustrating for both the concerned parties. Easyf6 application saves the clients from such hassles.
Customers are the best option to get a clear unbiased opinion about any service or product. With this application at their disposal, the customers can revert back to the company with their honest feedback. The application is so designed that it is synched with the administration which guarantees that the feedback and opinions reach the company, is viewed by the company and goes directly to the technician’s record. It gives a customer immense pleasure that his/her vies are valued and taken into consideration. This increases the customer loyalty towards the company or the product.
So isn’t then Easyf6 application a customer’s delight with all the benefits that are listed above!! Surely it will bring about customer satisfaction resulting in better relations between the service company and the client.
Happy 4th of July America !
We at Easyf6 would like to wish a very happy 4th of July to all Americans.
“When You Go Home, Tell Them Of Us And Say, For Their Tomorrow, We Gave Our Today” – John Maxwell Edmonds
Lets take a minute to thank those who are not with us today. Its is those brave men & women that make today possible for us by giving the ultimate sacrifice.
“America was not built on fear. America was built on courage, on imagination and an unbeatable determination to do the job at hand” – Harry S Truman
Easyf6 is privileged that we work with service companies in many industries. These are hard working men & women who show us everyday what america was built on. THANK YOU !
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