User Has a Problem… Calls a Company
Customers want, need and expect great service! They might go elsewhere if they don’t get it from you. Automate your workflow in just a single call from the customer and deliver your customers the expected service with our field service management application.
Dispatcher gets the call
Once the Dispatcher fills out the job details the system finds the nearest tech with the right skill & puts the job in his schedule.Based on that the Job is sent to the technician instantly.
Tech gets the job details on his phone
Our service management software can provide the complete details to the technician starting from the customer information & driving directions to the Job details & start time.
Tech is at the job site
Once reached the tech understands the problem and start working on it. After completion of the job, technicians complete job workflows (customer signatures/take photos/etc.). Once all work is done the job status is changed to finish.
Job completed – Invoice created
Our invoicing & billing functionality helps field service businesses get their invoicing quickly and efficiently. Once the job is being completed by the technician, flexible and fast invoicing is sent to the customer.
Office Manager or Dispatcher view
Office Managers can log in to check daily jobs , service delays, invoicing/collections, marketing campaign performance and most profitable zip codes. Customer feedback and reporting is readily available upon login as well.